TERMS AND CONDITIONS OF SALE FOR MISTERCHRONO 

All online purchases made on the website www.misterchrono.com are subject to prior acknowledgment and acceptance of these general terms and conditions of sale.

Date of last modification: May 25, 2018

DEFINITIONS

  • Article: Any product offered for sale on the Site.
  • Client: Non-trading individual placing an Order and possessing full legal capacity.
  • Order: Commitment to purchase all the Articles selected by the Client through the Site's electronic commerce service.
  • Site: Website edited by MisterChrono.com SARL and accessible at www.misterchrono.com.

PREAMBLE

These general terms and conditions of sale (hereinafter "GTC") exclusively apply between any Client and the company MisterChrono.com SARL (hereinafter "MisterChrono.com SARL"), headquartered at 13 rue Amelot, 75011 Paris, registered with the Paris Trade and Companies Register under number 514 02 53 03.

You can reach one of our advisors at MisterChrono.com SARL at +33 9 53 42 04 64 or by contacting us via the contact form on our Site.

These GTC can be downloaded in PDF format in their version up to date with the latest modifications stipulated by MisterChrono.com SARL.

The GTC apply without restriction or reservation to all Articles offered for sale on the Site.

The applicable GTC are those displayed on the Site on the day of the Client's Order.

Any Order on the Site is conditioned by the prior consultation and unreserved acceptance by the Client of these GTC and the applicable rates.

The Client's "click" on the "Proceed to payment" button accessible on the order validation page constitutes acceptance.

These GTC prevail over any other document.

WARNING

The sale of Articles on the Site is exclusively reserved for retail.

The Client acknowledges and accepts accordingly that the Articles can only be purchased in quantities corresponding to the average needs of a consumer, both in terms of the number of Articles ordered in a single order and the number of individual Orders respecting the usual quantity of an average consumer for the same product. MisterChrono.com SARL reserves the right to refuse an order clearly validated by a Client acting as a professional seller.

Every Client declares to be informed of the unreliability of the Internet network, especially in terms of data transmission security, guaranteed access to the Site, unguaranteed data transmission volume and speed, and virus propagation.

MisterChrono.com SARL warns each Client of the need to implement a solution and security measures within their computer or mobile equipment to prevent virus propagation.

CREATION OF A CLIENT ACCOUNT

Anyone can freely and free of charge create a client account through the "Create an account" section.

The creation of a client account is done by completing the form provided to the site user.

This account is strictly personal and allows them to identify themselves before validating each Order.

When creating the client account, the Client enters the data that allows their identification under their full responsibility, control, and direction, and agrees to provide complete, accurate, and up-to-date information, and not to usurp the identity of a third party, nor to conceal or modify their age.

When creating a client account, the Client chooses their identifier (email) and password.

If the chosen identifier is already assigned, the system prompts them to choose another one.

Identifiers and passwords are personal and confidential. While MisterChrono.com SARL takes all necessary precautions and commits to protecting the personal data of its Clients, the Client is informed of the need to keep their password secret and not to disclose it to a third party, in any capacity whatsoever.

In case of suspicion of the use of the identifier and password by a third party, the Client must immediately alert MisterChrono.com SARL to change their password and/or choose to have their client account closed.

MisterChrono.com SARL reserves the right to close any client account and consequently refuse any sale to a Client in case of non-payment of one or more previous Orders.

In this case, MisterChrono.com SARL sends an email to the concerned Client at the address communicated by the latter during the creation of their client account, informing them of the deactivation of their identifier and password and the closure of their account. A notice period of eight (8) calendar days is granted to the Client to potentially make their observations to MisterChrono.com SARL, without prejudice to the suspension of their Account during the notice period.

In general, the Client is informed that their account may be closed following the first request from the Client sent by email to MisterChrono.com SARL.

CHARACTERISTICS OF ARTICLES

The Articles available for sale are those displayed on the Site. The offers are valid as long as they are visible on the Site.

They are offered within the limits of the availability displayed on the Site.

MisterChrono.com SARL reserves the right to withdraw from sale, at any time, any Article present on the Site and/or to replace or modify any information associated with the Articles appearing on this Site.

In the event of unavailability of an Article, after placing their Order, the Client is informed by email, and their order is then automatically canceled. MisterChrono commits to proceed with the refund as soon as possible and no later than within 14 days following the cancellation of the Order.

The characteristics of the Articles sold on the Site (photographs, graphics, and descriptions of the Articles, etc...) may vary over time. Only the visual of the Article displayed at the time of the Order should be taken into account by the Client.

In case of errors or omissions regarding the description of an Article, the liability of MisterChrono.com SARL is limited to the refund of the reasonable return costs of the Article incurred by the Client.

ORDERING ITEMS

Every order implies an obligation of payment.

The Customer declares to be at least 18 years old and to have legal capacity, or if a minor, guarantees to have parental authorization to place the order.

To place an order, the Customer must follow the online purchase process and click "Order" to submit the order.

Payment for the order constitutes acceptance of these General Terms and Conditions (GTC), the price of the items, and the order content.

After payment validation, MisterChrono.com SARL sends the Customer a confirmation email of their order.

Every order is subject to prior acceptance by MisterChrono and is definitively confirmed only after the Customer receives an email confirming the shipment of the item(s).

Any order may be refunded if it turns out that the conditions under which it was made have violated these GTC.

If the Customer does not receive any email following their order, it is their responsibility to contact the MisterChrono.com SARL customer service according to the procedures described in Article 13 of these GTC.

MisterChrono.com SARL cannot be held responsible in any case for input errors or transmission errors attributable to the Customer, preventing the delivery of the confirmation email and/or the order.

It is recommended for the Customer to print the order confirmation email.

For any questions regarding the tracking of an order, the Customer should check their customer account on the website or contact customer service according to the procedures described in Article 14 of these GTC.

ITEM PRICES

Prices are indicated on the French website in euros, on the Singapore website in Singapore dollars, and on the Hong Kong website in Hong Kong dollars, all taxes included (VAT), excluding shipping costs.

They take into account VAT and any applicable discounts on the day of the order.

Any new taxes or contributions, especially environmental ones, may be reflected in an increase or decrease in the selling price of items.

Product prices do not include shipping costs (shipping, packaging, and preparation of the package according to the amounts in force).

The amount of shipping costs is specified on the website before order validation.

MisterChrono.com SARL reserves the right to modify item prices at any time, as items are invoiced based on the rates in effect at the time of each order validation.

The invoiced price for items is therefore the one indicated at the time of the order.

ORDER PAYMENT

Every order implies an obligation of payment by credit card using a sufficiently funded bank account or by Paypal. The order is only final upon complete payment of the price and associated costs of the order.

The price charged to the Customer is the price indicated in the order confirmation sent to the Customer by email.

The order is payable immediately by credit card (CB, Visa, MasterCard, American Express), payment account (Paypal), or bank transfer.

The Customer is informed by email, once the order is shipped, that their invoice, including delivery charges and VAT applicable on the day of the order, is accessible online in the customer account.

Transactions on the website are entrusted to a secure online payment platform.

This solution features highly secure pages for entering payment data: card number, expiration date, and the visual cryptogram.

This platform encrypts and then transmits this payment data to the bank in complete confidentiality and makes it inaccessible to third parties.

It is possible for the Customer to save their banking data in their account. In this case, the data remains encrypted and inaccessible.

DELIVERY CONDITIONS

Items are delivered only to selectable countries on the website.

The Customer will receive an email order number confirming its proper handling. The Customer will be informed of the various stages of their order by email.

Shipments are announced by email to the Customer at the email address provided by the Customer in their customer account.

The Customer is offered several delivery methods chosen by the Customer:

Free delivery to a store is offered to customers.

In the case where the Customer chooses home delivery:

Thanks to the shipping number, the Customer can track the progress of their package on the carrier's website.

The Customer is informed that it is their responsibility to provide all necessary details for the proper delivery of their order and perfect delivery (access code, access specification, for example).

If the Customer is absent during delivery, a delivery notice informs the Customer of the terms of the storage of their package and its availability, under the entire and exclusive responsibility of the carrier.

A delivery receipt is included in the package, summarizing the items ordered and effectively delivered.

The Customer assumes entirely and exclusively the risks of loss or damage to the items from their delivery.

MisterChrono.com SARL also offers the Customer the possibility of choosing free delivery to a store (excluding corners, department stores, outlets, and outside the promotion period):

The Customer is informed by email of the availability of their order in the chosen store.

DELIVERY TIMES

Items are delivered to the delivery address indicated by the Customer when placing the order no later than the end of the period indicated when placing the order, depending on the delivery country.

Each delivery is deemed to be made upon provision of the package to the Customer, in particular by the carrier, materialized by the system of control used by the carrier.

RIGHT OF WITHDRAWAL AND RETURN PROCEDURES

Right of withdrawal for online orders only:

Under Directive 2011/83/EU of the European Parliament and of the Council of October 25, 2011, on consumer rights, and Law No. 2014-344 of March 17, 2014, as transposed into Articles L. 221-18 and following of the Consumer Code, any consumer has the right to cancel their order at any time within 14 calendar days following the date on which they received the item(s), without having to justify reasons or pay penalties.

Return by mail is at the customer's expense. The Customer arranges the return at their expense by mail after having previously contacted MisterChrono.com SARL by email.

Once the verification of the returned item(s) is done, MisterChrono.com SARL undertakes to refund the Customer as soon as possible following the notification of the withdrawal request. In the absence of receipt of the concerned item(s) or proof of shipment within this period, MisterChrono.com SARL reserves the right to postpone the refund until the day of the recovery of the concerned item(s) or the provision by the Customer of proof of the shipment of the concerned item(s).

The entire amounts paid for the concerned item, on the bank account or payment account of the Customer used for the payment of the item(s), for their order.

The Customer will receive a confirmation email once the refund is triggered.

POSSIBILITY OF EXCHANGE IN STORE

Without prejudice to the provisions relating to return or the right of withdrawal mentioned above, MisterChrono.com SARL offers the Customer the possibility to exchange eligible items ordered on its website in a store.

To be accepted, this exchange must be made in strict compliance with the following terms:

The Customer must return the item within a maximum period of 30 (thirty) calendar days after receiving their order, accompanied by the shipping email of their order and the email authorizing the exchange in-store.

The exchange of the returned item will be based on the price paid during the order on our website.

Any item returned for exchange must be properly protected, in its original packaging (carefully opened packaging will not be considered damaged packaging), and in perfect resale condition (not damaged, not used, not soiled or washed by the Customer).

WARRANTIES

Items are guaranteed against conformity defects and latent defects under the conditions provided in articles 1641 to 1649 of the Civil Code and L 217-1 and following of the Consumer Code, from the moment of delivery:

• Hidden Defects Warranty

I

• Article 1641 of the Civil Code: the seller is bound by the warranty for hidden defects in the sold item that make it unfit for the use for which it is intended, or that reduce this use so much that the buyer would not have acquired it, or would have given it a lower price, if they had known.

• Article 1643 of the Civil Code: they are responsible for hidden defects, even if they did not know about them, unless, in this case, they have stipulated that they will not be obligated to any warranty.

• Article 1644 of the Civil Code: in the case of articles 1641 and 1643, the buyer has the choice to return the item and get a refund, or to keep the item and get a partial refund.

• Article 1646: if the seller was unaware of the defects in the item, they will only be required to refund the price and reimburse the buyer for the expenses incurred by the sale.

• Article 1648 paragraph 1 of the Civil Code: the action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect.

• Legal Conformity Warranty

• Article L 217-4 of the Consumer Code: the seller delivers an item in conformity with the contract and is responsible for conformity defects existing at the time of delivery. They are also responsible for conformity defects resulting from packaging, assembly instructions, or installation when it was their responsibility under the contract or was done under their responsibility.

• Article L 217-5 of the Consumer Code: the item is in conformity with the contract:

1/ If it is suitable for the usual use of a similar item and, where applicable:

• if it corresponds to the description given by the seller and possesses the qualities that the seller presented to the buyer in the form of a sample or model;

• if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer, or their representative, especially in advertising or labeling;

2/ Or if it has the characteristics defined by mutual agreement of the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by them.

• Article L. 217-7 paragraph 1 of the Consumer Code: Conformity defects that appear within a period of twenty-four months from the delivery of the item are presumed to exist at the time of delivery, unless proven otherwise.

• Article L. 217-9 of the Consumer Code: In the case of a conformity defect, the buyer chooses between repairing and replacing the item. However, the seller may not proceed according to the buyer's choice if this choice involves a cost that is manifestly disproportionate to the other option, given the value of the item or the significance of the defect. In that case, they must proceed, unless impossible, according to the option not chosen by the buyer.

• Article L 217-10 of the Consumer Code: If repairing and replacing the item are impossible, the buyer can return the item and get a refund or keep the item and get a partial refund. The same option is available to them:

1/ If the solution requested, proposed, or agreed upon under Article L. 217-9 cannot be implemented within one month following the buyer's complaint;

2/ Or if this solution cannot be implemented without major inconvenience for the buyer given the nature of the item and the use they are seeking.

However, the sale resolution cannot be pronounced if the conformity defect is minor.

Article L 217-11 of the Consumer Code: The application of the provisions of Articles L. 217-9 and L. 217-10 takes place at no cost to the buyer. These provisions do not preclude the awarding of damages and interest.

Article L 217-12 of the Consumer Code: The action resulting from a conformity defect is limited to two years from the delivery of the item.

This warranty allows the Customer to return defective or non-compliant delivered items for a refund under the above conditions.

The Customer can contact MisterChrono.com SARL via the Site's contact form to gather any information regarding the exercise of these warranties. In accordance with Article 24 of these GTC, the Customer will, as a priority, contact MisterChrono.com SARL to seek an amicable solution when invoking one of the aforementioned warranties.

CONVENTION ON PROOF

The Customer acknowledges and agrees that the recording systems of the Order provide evidence of all transactions between MisterChrono.com SARL and the Customer.

The Customer acknowledges and agrees that proof of their acceptance of these GTC (and their possible updates) is characterized by validating their order for each order.

For this purpose, the Customer acknowledges and agrees that the computerized data stored within the computer servers of MisterChrono.com SARL under reasonable security and integrity conditions shall be considered, irrefutably, as proof of the acceptance of the GTC and proof of all transactions between MisterChrono.com SARL and the Customer.

As a result, unless a manifest error by MisterChrono.com SARL proven by the Customer, they cannot dispute the admissibility, validity, or probative value of the GTC and the content of the Order, based on any legal provision specifying that certain documents must be written or signed to constitute proof.

Thus, these elements constitute evidence and, if produced as evidence by MisterChrono.com SARL in any legal or other contentious proceeding, will be admissible, valid, and opposable in the same manner, under the same conditions, and with the same probative force as any document that would be established, received, or kept in writing.

At any time, the Customer has the option to print, download, and keep a copy of the GTC on paper and electronically.

LIABILITY

MisterChrono.com SARL reserves the right to modify the information contained on this Site at any time and without notice.

MisterChrono.com SARL undertakes to describe with the greatest accuracy the items sold on the Site and to ensure, under the best possible conditions, the update of the information disseminated there.

The Customer acknowledges and accepts that the prices of the items may vary between the website and the stores, and that in no case, this difference in price may justify a request for reimbursement, either in whole or in part, of the items purchased either on the Site or in stores, outside of their right of withdrawal under the conditions provided in Article 11 of these GTC.

MisterChrono.com SARL's liability cannot be retained in case of failure to fulfill one of its contractual obligations resulting from a fortuitous event or force majeure as defined by the case law of the French courts. Force majeure is an external, unpredictable, and irresistible event.

In particular, MisterChrono.com SARL will not be held responsible for any non-performance or delay in the execution of Orders, caused by events beyond its control ("Force Majeure").

A Force Majeure includes any act, event, non-performance, omission, or accident beyond the control of MisterChrono.com SARL and includes in particular (non-exhaustive list):

Strikes, closures, or other industrial actions.

Civil unrest, riot, invasion, terrorist attack, or threat of terrorist attack, war (declared or not), or threat or preparation for war.

Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disasters.

Inability to use private or public transport networks by rail, boat, plane, road, or other means of private or public transport.

Inability to use public and private telecommunications networks.

Acts, decrees, legislation, regulations, or restrictions of any government.

Strike, failure, or accidents in maritime, postal, or other transport.

The execution of the GTC will be suspended as long as the Force Majeure lasts, and the deadlines for execution and delivery will be extended accordingly. MisterChrono.com SARL will strive to the extent possible to end the Force Majeure or find a solution allowing it to fulfill its contractual obligations despite the Force Majeure.

LICENSE

MisterChrono.com SARL grants the Customer a limited license for personal use of the Site, excluding any professional or commercial use of the Site.

Under no circumstances is the Customer authorized to download or modify all or part of this Site without the prior, written, and express authorization of MisterChrono.com SARL.

This Site or any part of this Site must not in any case be reproduced, copied, sold, downloaded, modified, or exploited for commercial or professional reasons without the prior, written, and express authorization of MisterChrono.com SARL.

The Customer must not use techniques allowing the copying of a brand, logo, or any other information (including images, text, layouts) of which MisterChrono.com SARL is the owner without their express and written prior consent.

MisterChrono.com SARL authorizes the Customer, on a non-exclusive and revocable basis, to create a hypertext link pointing to the homepage of the Site provided that this link does not harm the interests of MisterChrono.com SARL. The creation of a hypertext link cannot engage the responsibility of MisterChrono.com SARL in any way.

DATA PROTECTION

The Customer is informed and agrees that their personal data may be collected on the Site and used by MisterChrono.com SARL, which acts as a data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter "General Data Protection Regulation" or "GDPR").

MisterChrono.com SARL undertakes to protect and ensure the security and confidentiality of the personal data of its Customers in accordance with the GDPR, in particular by taking all useful precautions to prevent this data from being distorted, damaged, or accessed by unauthorized third parties.

In particular, the personal data of Customers may be transmitted to contractual providers and partners who, as subcontractors within the meaning of the GDPR, intervene and contribute directly to the management of Orders and for whom it is absolutely necessary to access the personal data entered by the Customer when creating and using their Account (identity, postal address, phone number, email address). Subcontractors can only act on the instructions of MisterChrono.com SARL.

The personal data of Customers is collected for the following purposes:

The management of Orders and relations with Customers;

The information of Customers regarding offers and commercial information related to the brand;

The strengthening and improvement of the communication of the Website and the brand by sending, in particular, newsletters and special offers based on the Customer's preferences observed on the Website;

The improvement and personalization of services offered to Customers;

Compliance with legal and regulatory obligations.

The personal data of the Customer is only kept for the strictly necessary duration in light of the aforementioned purposes.

In accordance with the GDPR, the Customer has the right of access, rectification, and opposition to their personal data (hereinafter the "Computer and Freedoms Rights").

To exercise one or more of the Computer and Freedoms Rights, the Customer must send a request by email or by mail to the MisterChrono.com SARL Customer service, by filling out the contact form on the website or by writing to the following address, indicating their name, first name, email address, and their customer references: MisterChrono.com SARL Customer service.

Each request must be signed and accompanied by a photocopy of an identity document bearing the Customer's signature and specify the reply address.

The response to the request made on the basis of one or more Computer and Freedoms Rights will be sent within a period of 2 months following the receipt of the request.

The Customer can communicate to MisterChrono.com SARL specific instructions in which they define how they intend, after their death, the Computer and Freedoms Rights to be exercised in accordance with the GDPR.

COMMERCIAL OFFERS AND NEWSLETTERS

MisterChrono.com SARL may send Customers information about brand items and commercial offers by mail, email, SMS, telephone, or via all web spaces operated by MisterChrono.com SARL or any of its subsidiaries on social networks, subject to prior acceptance.

The Customer has the option to oppose, at no cost, these commercial prospecting shipments at any time, by clicking on the "unsubscribe" link in each email or by making the request at a store, via their internet account, by mail, or by replying STOP by SMS.

COOKIES

This "COOKIES" section provides information on the origin and use of the browsing information processed during the consultation of our site and on the rights of users.

Thus, when consulting the MisterChrono.com SARL site, information related to browsing may be recorded in "Cookies" files installed on the user's device (computer, tablet, smartphone, etc.).

MisterChrono.com SARL issues these cookies to facilitate the user's navigation on the site. They can also be issued by the brand's partners to personalize the advertising offer addressed outside the site.

Cookies may be included in different areas of the site. These areas may display on the user's device advertising content from advertisers.

Only the issuer of a cookie is able to read or modify the information it contains.

The reading or deposit of certain cookies may require the prior consent of the user. In this case, the user, after having been duly informed via the cookie banner information and the information in these general terms and conditions of sale, expresses their consent by continuing their visit to the site.

Cookies have a limited lifespan of 13 months after their first deposit in the user's terminal equipment.

  • Cookies Issued by MisterChrono.com SARL

The cookies that MisterChrono.com SARL installs on the user's device allow the recognition of the browser used to connect to the site.

MisterChrono.com SARL issues cookies for the following purposes:

  1. Establish attendance statistics (number of visits, pages viewed, abandonment in the order process, etc.) to monitor and improve the quality of its services.

  2. Adapt the presentation of its site to the display preferences of the terminal.

  3. Remember information entered in forms, manage and secure access to reserved and personal areas such as the customer's account and their cart.

  4. Provide the user with content, including advertising, related to their interests and personalize offers.

  • Third-party Cookies

    • When the user accesses the site, one or more cookies from partner companies ("third-party cookies") may be placed on the computer through pages on our site or through content displayed in advertising spaces. The cookies placed on the MisterChrono.com SARL site by the service providers it uses to promote its activities and offers have the following objectives:

      1. Identify products viewed or purchased on the site to personalize the advertising offer addressed.

      2. Send, if the user has authorized it during their registration with these providers, offers from the brand by email.

    Cookies contained in the advertising spaces of the site aim to allow the establishment of statistics on the advertisements displayed (number of displays, ads displayed, number of users who clicked on each ad, etc.)

    The issuance and use of cookies by third parties are subject to the privacy policies of these third parties. MisterChrono.com SARL has no access to or control over third-party cookies and acts as a subcontractor within the meaning of the GDPR. However, MisterChrono.com SARL ensures that partner companies process the information collected on the site exclusively for the needs of MisterChrono.com SARL and in compliance with GDPR.

    The user can refuse third-party cookies by appropriately configuring their browser.

  • Choices Regarding Cookies

    Several possibilities are offered to the user to manage cookies. Any settings may change their internet browsing and conditions of access to certain services requiring the use of cookies.

    The user can configure their navigation software so that cookies are stored on their device or, on the contrary, rejected, either systematically or depending on their issuer.

    The user can also configure their navigation software so that the acceptance or refusal of cookies is offered to them occasionally, before a cookie is likely to be stored on their device.

    Browser settings:

    The user can also type "cookies" in the "help" section of their browser to access the setup instructions.

INTELLECTUAL PROPERTY, DOMAIN NAME, AND WEBSITE

MisterChrono.com SARL is the exclusive owner of the intellectual property rights to the following elements, without this list being exhaustive:

  • On the Site, and notably on its structure, organization, and titling of its sections, on its visual and graphic identity, on its design, ergonomics, features, on the software, texts, animated or still images, sounds, know-how, drawings, graphics, and any other element composing the Site.

  • On the databases, their structure and contents, designed and managed by MisterChrono.com SARL for the needs of editing the Site.

  • On all elements of the Site's design, whether graphic or technical.

MisterChrono.com SARL is also the exclusive owner of the domain names "misterchrono.com" and "fr.misterchrono.com."

It is, therefore, prohibited to reproduce in any form, directly or indirectly, the elements mentioned in this article, as well as to alter the trademarks, patents, names, acronyms, logos, colors, graphics, or other signs appearing on the elements made available within the Site, and more generally to use or exploit these elements other than within the framework of the execution of these terms.

As such, the reproduction or use of all or part of these elements is only authorized for personal and private use, with any reproduction and any use of copies made for other purposes being expressly prohibited.

MODIFICATION OF THE GTC

Given the possible evolutions of the Site and regulations, MisterChrono.com SARL reserves the right to modify the GTC at any time.

Only the GTC in force at the time of the conclusion of the contract will be opposable to the Customer.

The new GTC will, if necessary, be brought to the attention of the Customer by modifying the dedicated page of the Site. The Customer expressly consents to the new version of the GTC by validating a new order.

The latest version of the GTC can be downloaded on a reliable and durable medium from the dedicated page of the Site and according to the modalities indicated in the Preamble.

APPLICABLE LAW, MEDIATION, DISPUTES

These GTC are subject to French law.

In the event of a dispute, the Customer will first contact MisterChrono.com SARL to seek an amicable solution by contacting Customer Service.

In accordance with the provisions of the Consumer Code concerning amicable dispute resolution, MisterChrono.com SARL adheres to the FEVAD e-commerce Mediator Service (Federation of e-commerce and distance selling) whose contact details are as follows: 60 Rue La Boétie - 75008 Paris - http://www.mediateurfevad.fr.

After prior written contact by the Customer with MisterChrono.com SARL, the Mediator Service can be contacted for any consumer dispute that has not been resolved.

In addition, the European Commission has set up an online dispute resolution platform. The platform is accessible at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN.

Any dispute will fall within the exclusive jurisdiction of the French courts at the Customer's place of residence, failing amicable agreement between the Customer and MisterChrono.com SARL.

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